Bulgariaflowers.com Flowers Terms & Conditions.
COVID-19 UPDATE!
Due to COVID-19 unreliable supply chains, we may have to do flower, product and container substitutions above and beyond the normal 30%. In any case, we will always substitute with items of equal or higher value. In effect until July 15th , 2021 or until further notice.
Security Policy
When you shop with bulgariaflowers.com your payment and personal information is always safe: guaranteed. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. For further information on ways we're working to protect your personal information, please read our privacy policy.
Delivery Agreement
An address specific delivery fee will be added to each order. (For international orders, this fee may vary depending on the destination country.) Orders must be received before 3:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. We do deliver on Sunday and all major Holidays. For some location this may not be posiible due to local regulations. For such locations flowers will be delivered the following business day. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
Privacy Policy
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy. Information We Collect If you open an account on our site, we need your contact information including your name, e-mail address and mailing address.
Read moreRefund/Return Policy
Refund Policy
We offer a full refund, in case:
- an order is not fulfilled for some reason.
- we are not able to deliver your order due to items being out of stock.
- cancellation/return of the order.
An order not fulfilled due to: wrong address/phone number or if we can not reach the recipient by means provided or the recipient refuses the order, we do NOT offer full or partial refund for perishable items such as flowers.
If an arrangement with the sender is in place for alternative delivery date, the sender assumes responsibility for the condition of the flowers.
However, we will offer a full refund on any other non perishable products.
The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days* of receipt of your refund request. Thereafter, the bank will apply the credit to your credit card account. The time frame for the credit to manifest in your credit card statement is defined by the bank. Substitution Policy Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, color etc. Our florists will substitute a similar element of equal or greater value. We use only the freshest of flowers and fruits and so will make substitutions depending on seasonal availability for those items. While we will deliver the types, number of stalks and colors of main flowers that are ordered, however, the fillers, wrappers or the way the flowers are arranged may be different from the image posted. The end product will always be maintained to its professional standard, quality and value. We will change or modify to other product designs of the same value if the colors and flower types are not available. Although this is rare, it can happen when supply is low or demand is exceptionally high during a particular season. In single-variety arrangements, variety will take preference over color. For example, if we are out of 'red roses', we will substitute another color of roses, not another flower. Wherever possible, customers will be informed of any major changes to the product before delivery if there is sufficient time.We are not obligated to notify costumers about the status of the order at any time.Status is updated on the website. Return Policy Our return policy is simple and hassle-free.
You may return any item for a full value on the item purchase price - excluding shipping & handling fees, as long as the product is in its original condition and must not be removed from its original packaging. Return request must be made within 24 hours of receipt of your orders. We are unable to accept returns on perishable items.
Please note: No refund/return claims will be accepted 24 hrs after the delivery is completed. We deal with perishable products and if you need to make a claim for product and or request a refund for none delivery, this must be done within 24 hours of the selected delivery date.
We offer a full refund, in case:
- an order is not fulfilled for some reason.
- we are not able to deliver your order due to items being out of stock.
- cancellation/return of the order.
An order not fulfilled due to: wrong address/phone number or if we can not reach the recipient by means provided or the recipient refuses the order, we do NOT offer full or partial refund for perishable items such as flowers.
If an arrangement with the sender is in place for alternative delivery date, the sender assumes responsibility for the condition of the flowers.
However, we will offer a full refund on any other non perishable products.
The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days* of receipt of your refund request. Thereafter, the bank will apply the credit to your credit card account. The time frame for the credit to manifest in your credit card statement is defined by the bank. Substitution Policy Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, color etc. Our florists will substitute a similar element of equal or greater value. We use only the freshest of flowers and fruits and so will make substitutions depending on seasonal availability for those items. While we will deliver the types, number of stalks and colors of main flowers that are ordered, however, the fillers, wrappers or the way the flowers are arranged may be different from the image posted. The end product will always be maintained to its professional standard, quality and value. We will change or modify to other product designs of the same value if the colors and flower types are not available. Although this is rare, it can happen when supply is low or demand is exceptionally high during a particular season. In single-variety arrangements, variety will take preference over color. For example, if we are out of 'red roses', we will substitute another color of roses, not another flower. Wherever possible, customers will be informed of any major changes to the product before delivery if there is sufficient time.We are not obligated to notify costumers about the status of the order at any time.Status is updated on the website. Return Policy Our return policy is simple and hassle-free.
You may return any item for a full value on the item purchase price - excluding shipping & handling fees, as long as the product is in its original condition and must not be removed from its original packaging. Return request must be made within 24 hours of receipt of your orders. We are unable to accept returns on perishable items.
Please note: No refund/return claims will be accepted 24 hrs after the delivery is completed. We deal with perishable products and if you need to make a claim for product and or request a refund for none delivery, this must be done within 24 hours of the selected delivery date.
